Support

Need a hand? Email music@calmamusic.com and we'll reply as soon as we can, usually within two working days.

I bought CALMA but it's asking me to pay

Open the purchase screen or Me and tap Restore. Make sure you're signed in with the same Apple ID you used to buy.

How do I cancel?

On your iPhone, go to Settings → your name → Subscriptions → CALMA, or in the app tap Me → Manage subscription. You keep access until the end of the period you've paid for. To avoid being charged after a free trial, cancel at least 24 hours before it ends.

How does the free trial work?

New subscribers to Monthly or Yearly get 3 days free. You can ask CALMA to remind you the day before it ends. If you don't cancel, the subscription starts automatically.

Can I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

The sound stops when I lock my phone

CALMA keeps playing in the background. Check the timer on the mix, and that silent mode or Focus settings aren't lowering media volume.

Is the volume safe?

CALMA caps the volume at the ceiling you choose (about 50, 55 or 60 dB, estimated at the cot) and always fades in and out gently. Keep your phone at least 2 metres from the cot.

Does CALMA work offline?

Yes. Every sound is stored on your phone.

I have an idea or found a bug

We'd love to hear it: music@calmamusic.com